Frequent Asked Questions

1. What are the Benefits of Registration?
a) As a Registered customer you would receive monthly promotions
b) View order history
c) Become eligible to win a free canvas

2. When will my order be ready?
a. As an original with no editing, your order will be ready to be ship within 2 to 3 days.
b. As an order that requires editing, your order will be ready to be shipped within seven to eight days.

3. How much does it cost for shipping, and how long does it take?
Shipping is free within the USA. All our prices include shipping charges. We ship UPS ground and it takes four to seven days for you to get your order depending on your zip code.

4. To which countries do we ship?
We ship to USA, Canada, Puerto Rico, and Alaska.

5. What is the cost for canvas?
Simply go to our order page select you product and the prices are automatically calculated and displayed in description.

6. What methods of payment do you accept?
a) We accept all major credit cards on our website
b) You can pay with your PayPal account on our website

7. Which photos will turn into a good print on canvas or photo paper?
• Sharp focus throughout the frame
• Subject fills most of the frame
• Clarity of details

8. What format should my photo be?
We recommend you to send highest resolution images in .jpg, .jpeg, .bmp and .gif format for best results.

9. Can you advise me to decide which photo is good to enlarge?
Basically, anything and everything that you want on posters:

10. I only have hard copy photographs. What should I do?
You can scan your hard copy and upload to our website or email to sales@paylesscanvas.com  Please scan it in at 300 dpi (dots per inch) resolutions or higher for best results.

11. To which email address should I send my photographs?
Email to: sales@paylesscanvas.com

12. Can I preview the digital editing before it is printed?
Yes. Once our graphic designer finishes editing we will email you and await your approval. If for some reason you’re not satisfied, please make your comments of changes that you would like to be made and we will be happy to make the changes you desire and send it back to you for a second approval.

13. Can I ask a special request of the graphic designer?
When you place your order, there will be a special comment text box where you will be able to explain what your special request is. We can create "magic" with your original photos: we can combine figures from different photos into one image; we can change the background, eliminate figures and objects, create color images from black and white photos and even fix damaged or old photos.
Retouching Services
If your favorite photo is less than perfect, ask us to retouch it for you. Just select the retouching level then, in the comments, tell us what you'd like retouched. If you're not sure which level to choose from use your best judgment, then in the comments, ask us to give you a call to review before we get started. We will add your special request charges to your total price.

Free Services – There are some things that we do for every image that we think needs enhancing at no charge to you. These include:
- Remove red eye
- Sharpen, Brighten and enhance contrast
- Correct color balance

Level One Retouching - $24
- Remove moles, scars and facial blemishes
- Add text to a photo
- Whiten teeth
- Small scratches and imperfections

Level Two Retouching $44
- Isolated color (make the shirt red)
- Removal of secondary objects (wires, poles, etc)
- Wrinkle removal
- Blur Background

Level Three Retouching/Restoration $69
- Add or Remove people from group shots
- Restore torn, stained or faded photographs
- Other difficult requests

14. What’s your return policy?
If for some reason you’re not fully satisfied you we will issue a return authorization number for a full refund. It’s your responsibility to ship it back to us.


15.How large can my image file be?
We process images with file sizes up to 50 MB. If your images are larger, that is not a problem. Simply contact us to make arrangements. We can also receive your data on CD-ROM or DVD-ROM.

16. How should I take care of my artwork?
We would recommend the following suggestions to prolong the life of your artwork.
a. Avoid touching the canvas or paper surface.
b. The artwork should always be displayed away from direct sunlight.
c. The artwork should not be displayed in a hot/humid area (e.g. above an active fireplace or in the bathroom).
d. Feather dusting should be the only way of cleaning the artworks’ surface. Avoid using water or cleaning agents.

17. I have a retail store and would like to offer your service to my customers, what should I do?
Become a paylesscanvas Partner! For more information, please contact us by email to sales@paylesscanvas.com 

18. I have a website and I’d like to put your link on my website. What should I do? Become paylesscamvas Affiliate! For more information, please contact us by email to sales@paylesscanvas.com 

19. Can I track my package once it is shipped out?
Once your artwork has shipped, we will provide the shipping carrier and a tracking number. If you need further assistance, please contact us at sales@paylesscanvas.com  or call• Toll Free: 1-877-385-5974. Please include your order number when contacting us via email.

20. Do you create custom work?
Yes. Send us your special request via email.

21. What is rolled?
We send your artwork rolled in a special tube ready for you to frame.

22. Stretching Gallery wraps:
A new and popular trend is hanging a canvas artwork without a frame, by having the printed canvas image stretched around wooden stretcher bars. Gallery wraps means to allow for one inch color bleeds on all sides of the artwork. Since the sides of the artwork will have a finished edge, it allows the artwork to be displayed without a frame. In addition, the artwork can be framed later if desired.